FAQ

Can it be resized?

Simply put, if you see a size picker on the ring page, then it qualifies for Complimentary Resizing. We offer complimentary resizing on rings with a purchase price of £250 or more, except where stated in the ring's description.

What will be delivered?

Your ring will arrive inside a large ring box, inside a storage/presentation box. Alongside that we'll include an envelope containing a keepsake letter about your specific jewellery and its history for the recipient. If the description stated the ring would contain any additional paperwork then that will be included in the envelope. Rings are delivered in an unbranded postage boxes, as we know many people want their gifts to be a surprise. If you are outside the UK we are required by your country to include a customs declaration on the packaging, so we can't keep those as hush-hush.

How quickly will I receive it?

Orders with complimentary resizing: If you've selected a different size from the ring's current size then our goldsmith will work to resize your ring. Depending on workload it usually takes 3-7 working days, though on complex rings or large resizes we may need a little extra time. Once we've completed your resize then delivery times are as follows:

UK: We aim to dispatch within one working day, and we use next day tracked services for our shipping. We also perform some additional fraud checks on our orders because of the high value of our antiques. As an example, most people who place an order on a Monday morning will get their items Tuesday or Wednesday, but please factor in that fraud checks and shipping during times of national uncertainty mean this cannot be guaranteed. We always provide dispatch notifications and tracking information to you as soon as we have it.

International: We require one additional day to prepare customs documents. The service estimates delivery 3-5 working days to Europe and 5-7 days to the rest of the world. 

How do you determine diamond carat?

With antique jewellery you wouldn't want to remove and re-set the diamonds just to weigh them. Diamond carat estimates are done based on assessment of the size, shape and cut using a digital calliper. Where an independent expert report is provided, that will state the details as assessed by an external expert. Presentations of diamond carat are a guide, but should not be considered a guarantee.

How do you determine gold carat?

Many pieces of jewellery are hallmarked to say the carat of the gold. Where this is present we present that. Where it is not we use chemical testing to determine the carat of the gold on the surface of the shank. Where an independent expert report is provided, that will state the details as assessed by an external expert. Presentations of gold carat are a guide, but should not be considered a guarantee.

How do you determine age?

We use three methods together to determine age. When the assay office has used hallmarking letters to specify the year of manufacture we use those as our guide, when clear and unambiguous these give an exact year we present. If there are no hallmarks or the hallmarks are hard to discern on older antiques we factor in the style of the ring and the cut of the diamonds. The way diamonds have been cut over the centuries give a good guide to how best to date a ring, and jewellery, like clothing, has a fashion coherent with its era. Sometimes we also obtain jewellery in sets, where the dating of the other pieces from that set can act as a suggestion of age for the ring. Where an independent expert report is provided, that will state the details as assessed by an external expert. Presentations of year or era are a guide, but should not be considered a guarantee.